Returns & Refunds Policy
We hope you love your purchase but if you don’t please contact us for the refund or exchanges.
Returns and exchanges are free if your order is eligible for return or refund.
You have up to 30 days* from ship date to return items.
Here’s a quick overview of how our brands handle returns and exchanges:
- Which items are eligible to be returned or exchanged?
Items are in their original condition: unwashed and unworn. Items not in this condition will not be accepted. Final sale items cannot be returned or exchanged. Items which are damaged or defective may be returned or exchanged at any time.
- How much is the return shipping fee?
Returns are free. Please see our “To return items by mail” instructions at the end of this post
- Is the shipping fee charged for exchanges?
Exchanges are free. Please see our “To exchange items by mail” instructions at the end of this post.
- How long do I have to return or exchange an item I bought online?
Returns/exchanges must be received within 30 days* of purchase.
- How can I receive a refund for my order?
Refunds require proof of purchase: the shipping confirmation email or the original credit card used for the purchase.
- I received an item as a gift. How can I receive a refund?
Gifts returned with gift receipt or invoice will receive a gift card in the amount of the purchase price. Gifts returned without gift receipt or invoice will receive a merchandise certificate by mail in the amount of the current selling price.
- Extended holiday returns policy
Items purchased online or in stores between Oct 24 and Dec 24 may be returned by Jan 15, or 30 days* after purchase, whichever is later. For those online items returned by mail, these must be received at our facility by Jan 15, or 30 days* after purchase, whichever is later. Please allow 5-7 days for return mail. Proof of purchase is required.
- Refunds and Credits
Most refunds are made in the form of original payment. For exchanges, the item is returned first, then a second transaction is the purchase that completes your exchange.
1.1 Identify items and create mailing label: We’ll email you a return label if your order is eligible for a return.
- Pack your return securely, in the original package if possible, and include your packing slip (generated via the interactive returns process).
- Affix your shipping label to the package, making sure no other tracking labels are showing.
- For the U.S. Postal Service, give it to your mail deliverer, drop it off at your nearest post office.
- For UPS, drop it off at your nearest UPS location.
We refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
NOTE: We do not accept C.O.D. deliveries. If you choose not to use our prepaid shipping label, shipment is at your expense. Also, we don’t refund original shipping and handling charges.
2.1 Contact Us to order a replacement item. This ensures you get the item you want, as well as credit for any discounts used.
2.2 Return the item using the directions in “To return items by mail,” above.
We bill your credit card for your replacement item and ship it for free.
As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.
430 N Vineyard Ave, Ontario, CA 91764
Monday – Saturday / 9:00am – 5:00pm (EST)